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Welcome to our Luxury Virtual Boutique. Our service offers:

  • Immediate, real-time expert advice
  • Knowledge and experience in luxury watch brands
  • Advice and guidance with your watch purchase
  • Reassurance that your chosen item is right for you
  • Support throughout your purchase journey
  • Christmas opening hours may vary, click here for more information
  • Opening hours 9:30AM - 7PM (EST), Monday to Sunday

The Virtual Boutique is currently closed. Please come back at 9:30AM tomorrow (opening hours 9:30AM - 7PM (EST), 7 days a week).

Please select an option from the list below to speak with a dedicated client service expert.

Virtual Boutique Live Video Chat Icon Live Video Chat

If you'd like to see an expert (we can't see you)

Launch Video Chat*

Virtual Boutique Live Audio Chat Icon Live Audio Chat

If you'd like to speak with an expert

Launch Audio Chat*

Virtual Boutique Live Text Chat Icon Live Text Chat

If you'd like to text/type only

Launch Text Chat*

Schedule an Appointment

If you'd like advice at another time

*I agree that Watches of Switzerland Company Limited and third parties who provide this live chat may process my personal data including email in order to provide and improve their live engagement services, help VIP clients use the on-line showroom, provide personalised adverts and content and gain client insight. I understand that data is processed in accordance with their privacy notice and their partner's privacy notice and that I may unsubscribe at any time.

There are currently no Virtual Boutique operators available, please try again shortly. Opening hours 9:30AM - 7PM (EST), 7 days a week.

About The Service

Welcome to our Luxury Virtual Boutique - offering you real time expert advice and guidance.

Let our in-house experts guide you through your own personalised shopping experience from the comfort of your own home or office. Our hands-free co-browsing option allows you to sit back and chat with our experts as they do the browsing for you.

Expert advice on some of the world's most renowned and prestigious brands.

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Timeless Luxury Watches is now Watches of Switzerland at Legacy West

All of the same employees of Timeless that you've done business with for years are continuing on at Watches of Switzerland. We remain here to greet you and any deposits, special orders or repairs you have will now be fulfilled by Watches of Switzerland at Legacy West. To view our opening times or find directions to the newly rebranded Watches of Switzerland location, head to our dedicated store page here.

Frequently Asked Questions

Will the Timeless team now be working for the Watches of Switzerland?

Will my current repair, order, or deposit be affected?

Will my Timeless extended warranty still be valid?

Where is the location of the new Watches of Switzerland store

How do I contact Watches of Switzerland at Legacy West?

Store Information

Timeless is permanently closed, but check below for our Watches of Switzerland hours.

Opening Hours

Monday: 11 AM – 6 PM
Tuesday: 11 AM – 6 PM
Wednesday: 11 AM – 6 PM
Thursday: 11 AM – 6 PM
Friday: 11 AM – 7 PM
Saturday:11 AM – 7 PM
Sunday: Closed

Store Address

7301 Windrose Ave, Suite C100
Plano, TX 75024

Call our local office

214-494-4241
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