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Delivery Information

Free Expedited Delivery on Orders $100 and Up (Estimated 1-3 Days)

Our secure shipping service operates Monday through Saturday, from 8:00 a.m. to 6:00 p.m. For security reasons, an adult signature is required for every delivery. Watches of Switzerland does not deliver to P.O. boxes or third-party forwarding services. For more information about delivery, click here. Tracking information will be made available upon shipping.

$15 Flat Fee on Orders Under $100 (Estimated 1 - 2 weeks)

Monday through Saturday, from 8:00 a.m. to 6:00 p.m. For more information about delivery, click here. Tracking information will be made available upon shipping.

If you have any questions or concerns regarding your order, please contact the Watches of Switzerland Client Services.

Returns Policy

Our commitment to you does not end at delivery. We offer the following return services to make your experience as pleasant as possible.

Timepieces purchased online can be returned or exchanged within 10 days from when they are shipped or collected.

All other online purchases can be returned or exchanged within 30 days from when they are shipped or collected.

On presentation of the original receipt, your purchases may be returned or exchanged at any of our store locations. Alternatively, you may elect shipping to our facility with all the original paperwork. All refunds must be credited to the same tender used for the original purchase. To return the online purchases through secure shipping service, please contact our client service team who will provide you the shipping label.

All returns or exchanges must be in new, unworn condition, with no scratches or markings, not sized or adjusted and in their original packaging and with warranty cards / certificated and instruction booklets.