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Welcome to our Luxury Virtual Boutique. Our service offers:

  • Immediate, real-time expert advice
  • Knowledge and experience in luxury watch brands
  • Advice and guidance with your watch purchase
  • Reassurance that your chosen item is right for you
  • Support throughout your purchase journey
  • Christmas opening hours may vary, click here for more information
  • Opening hours 9:30AM - 7PM (EST), Monday to Sunday

The Virtual Boutique is currently closed. Please come back at 9:30AM tomorrow (opening hours 9:30AM - 7PM (EST), 7 days a week).

Please select an option from the list below to speak with a dedicated client service expert.

Virtual Boutique Live Video Chat Icon Live Video Chat

If you'd like to see an expert (we can't see you)

Launch Video Chat*

Virtual Boutique Live Audio Chat Icon Live Audio Chat

If you'd like to speak with an expert

Launch Audio Chat*

Virtual Boutique Live Text Chat Icon Live Text Chat

If you'd like to text/type only

Launch Text Chat*

Schedule an Appointment

If you'd like advice at another time

*I agree that Watches of Switzerland Company Limited and third parties who provide this live chat may process my personal data including email in order to provide and improve their live engagement services, help VIP clients use the on-line showroom, provide personalised adverts and content and gain client insight. I understand that data is processed in accordance with their privacy notice and their partner's privacy notice and that I may unsubscribe at any time.

There are currently no Virtual Boutique operators available, please try again shortly. Opening hours 9:30AM - 7PM (EST), 7 days a week.

About The Service

Welcome to our Luxury Virtual Boutique - offering you real time expert advice and guidance.

Let our in-house experts guide you through your own personalised shopping experience from the comfort of your own home or office. Our hands-free co-browsing option allows you to sit back and chat with our experts as they do the browsing for you.

Expert advice on some of the world's most renowned and prestigious brands.

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Careers

Watches of Switzerland USA is a division of The Watches of Switzerland Group, one of the largest prestige and luxury jewellers in the world. The group includes Goldsmiths, Mappin & Webb, Watches of Switzerland and WatchShop in the UK, and Watches of Switzerland and Mayors in the US within its portfolio.

The Watches of Switzerland Group is the largest distributor in the world of luxury brands such as Omega, TAG Heuer, Gucci, Rolex, Cartier and Breitling.

We’re always looking for people who share our passion for delivering a unique customer experience and commitment to developing the best relationships.

If you’re excited by our fabulous products and would like to become a part of our story, visit the Watches of Switzerland Group Careers website for more information or to view our current vacancies.

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